- What is a Risk-Free Trial? I thought this subscription was free but now I have received an invoice.
- We provide a Risk-Free Trial offer for thirty days. This Risk-Free Trial is an opportunity for you to use the service without any obligation to pay or to continue. The subscription is set up and an invoice will arrive before the trial period is up; however, it is with the understanding that you still have the full thirty days to decide if it will be beneficial for you. If you choose not to continue, simply write "cancel" on the invoice (or call us) any time during the first thirty days and you will owe nothing. Should you decide to continue, simply pay the invoice and your service will continue
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- I just signed up on the Web site. When will I receive my account number to log on?
- If you paid by credit card you will receive your account number along with your e-mailed credit card confirmation. If you checked the "bill me" option, your account number will appear above your name on your first Worship Today Music packet.
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- Where can I find my account number?
- Your account number will appear right above your name on an invoice or an issue's package label.
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- I encountered an error logging onto the Web site.
- If you encountered any difficulties logging on with your active account number, or received an error page upon your first attempt, just click the back button on your toolbar and then click the login button again. This will usually clear up any problems that you are having.
If your account has been cancelled at your request or your payment is sixty days past due, then your online access has been inactivated. If you encountered an error and your account is paid in full, simply call our toll-free number at 1-866-859-7622 and we will check your activation status.
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- Can I download sheet music without being a subscriber?
- No. You must be an active Worship Today Music Service subscriber to access the online library of music.
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- Can I download sheet music from previously released issues of Worship Today as a subscriber?
- Yes, this is a free bonus for Worship Today subscribers. Simply go to www.worshiptoday.com, click "Search Our Song Library," select the song you want to download.
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- When are the Worship Today issues mailed? What issue would I start with now?
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When you begin your Worship Today Music Service subscription, the first issue mailed to you will be our most current issue. Your subsequent Worship Today issues will be based on the frequency that you choose. Worship Today is produced twelve times a year, with full subscribers receiving one issue per month. You can choose to receive a smaller number of issues throughout your subscription year.
Here are the months associated with the smaller frequencies:
Six times per year:
January
March
April
June
August
October
Eight times per year:
January
February
April
May
June
August
September
October
And seasonal issues are sent out as follows:
Christmas — July
Easter — December
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- Your Web site says I can get different subscriptions of Worship Today. What's the difference?
- You can choose the frequency of issues you receive. To get more information about frequencies, call us toll-free at 1-866-859-7622.
- 6 times per year = $209.70 annually; $52.43 quarterly
- 8 times per year = $279.60 annually; $69.90 quarterly
- 12 times per year (includes Christmas and Easter) = $323.40 annually; $80.85 quarterly
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- Why haven't I received my issue on time or at all?
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The first issue is sent by First Class Mail.
All subsequent issues of your subscription are sent by Bulk Mail. It is our understanding that Bulk Mail is dealt with at your local post office level, and regulated more locally than First Class Mail.
Therefore, if the address given to us is correct and your subscription is active, you may want to check with your local post office about the criteria for their Bulk Mail delivery.
If you have checked with your local post office and you still have not received your packet, simply contact us at service@worshiptoday.com.
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- I chose to be billed when I started the subscription instead of paying with a credit card. When will my bill arrive and when will it be due?
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Your first invoice will arrive before your trial period is up and your payment or notice of cancellation is appreciated any time during the first thirty days.
For future billing: If you chose to be billed quarterly (includes a charge for shipping and handling), you will receive a bill once every three months based on the month in which your subscription began.
If chose to be billed annually, you will receive your bill based on the month in which you began your subscription. If you began your subscription in April, the bill for your second year will be mailed the following April.
After of your Risk-Free Trial period, your bills are due upon receipt. We appreciate your prompt payment in order to avoid past-due billing to your account.
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- I received my issue damaged or my CDs are missing.
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We apologize for the inconvenience. We will replace any missing or damaged items for new issues at no cost to you. Please contact us at service@worshiptoday.com and give us the following information:
1. Your account number
2. The issue to be replaced
3. Confirmation of your shipping address
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- I received the wrong issue from you. What do I do?
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We apologize for our mistake and will gladly send the correct item to you right away at no additional shipping expense. Please contact us at service@worshiptoday.com and give us the following information:
1. The shipping address of the order
2. The order number, if possible
3. The incorrect item that you received
4. The correct item that you should receive
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- Can I return an issue for credit or exchange?
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No. Once an issue has been mailed, it cannot be returned for a credit or refund due to the nature of the product. Worship Today Music is a subscription service and although one issue may not suit your needs, a paid subscriber still has complete and FREE access to all the songs ever produced by Worship Today at our Web site.
If you placed an order for a back issue, we do not offer exchanges or credits due to the fact that you can listen to the entire volume online before placing an order.
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- When does my subscription expire?
- The expiration month of your subscription is printed on your current invoice. Simply look under the amount due on your most recent invoice. For example, if you see "billed through 3/1/2005," this means your account, once paid, will not expire until the end of March 2005.
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- If I add payment information on your site, is it secure?
- We've put appropriate security measures in place to protect you against the loss, misuse, or alteration of your personal information. The site is secured through TNWeb.
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- Why do you need my e-mail address, and what will you do with it?
- The information we collect is used to improve the content of our Web page and to notify consumers about updates to our Web site. We may also use this information to contact consumers for marketing purposes. However, your information will never be shared with other organizations for commercial purposes.
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- My Worship Today packet didn't contain copies for my choir. How do I distribute the music?
- Worship Today gives you the ability to copy the music FREE for your choir. You may copy directly from the book or the CD, or paid subscribers can print and copy the sheet music from the Web site at www.worshiptoday.com.
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- Why do the praise and worship songs in my Worship Today packets not match the performance tracks?
- The praise and worship songs that you receive in your packet are given to you in congregational format. The sheet music for the full choral arrangement that you hear on your CD is located on the Split Track/Stereo Track CD for that volume. Simply place the CD into your computer, go that drive, open the PDF folder and select the song that you wish to print.
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- How do I print sheet music from my Split Track/Stereo Track CD?
- All sheet music, including complete piano and vocal parts, is in PDF® format and can be found on your Split Track/Stereo Track CD. Simply place the CD into your computer, go to the CD drive (D drive on most computers), open the PDF folder, select the PDF for the song you need, then print. In order to print or access the sheet music, you?ll need Adobe Acrobat Reader software. It?s a free download from Adobe.com. In order to access PowerPoint® files, you?ll also need to have access to PowerPoint® software. You can read page 1 of your book for more information about getting the most from your CDs.
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- I've lost or damaged a CD. What do I do if I need to print out sheet music?
- As a paid subscriber, you can print copies of any sheet music from our Web site at www.worshiptoday.com. If you wish to receive a replacement copy, contact our customer service department for price and availability.
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- I clicked on the Listening tab for a song but my Real Player only plays part of the song at a time.
- You just need to change the settings in the Real Player on your computer. You can do this by following the directions below.
1. Go into Real Player
2. Choose Tools -> Preferences -> Playback Settings
3. Go to where it says "Buffered Play" and make sure to select "Buffer entire clip up to available memory." (It may ask for an actual number of seconds and in that case just enter 300.)
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- I am having problems downloading Adobe Reader, Real Player, and/or Scorch2?
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Please visit the Web sites of the companies that manufacture the selected software.
www.adobe.com
www.real.com
www.sibelius.com
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- My choir has grown in size. Do I need to pay you for more copies?
- No. Your purchase of Worship Today gives you the flexibility to make additional copies of the music as your choir grows, at no additional cost to you. However, you cannot make copies for other churches or organizations.
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- I need more music each year or I am receiving too much music. Do you offer other options?
- In addition to a full 12-issue subscription, Worship Today customers can choose to receive packets 6 or 8 times per year (with the option of adding Christmas and Easter issues to those smaller frequencies). If you are interested in changing your Worship Today subscription frequency, simply e-mail us at service@worshiptoday.com or call us at our toll-free number, 1-866-859-7622.
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- Can I change the frequency of my Worship Today issues?
- Yes, you can adjust the frequency of issues that you receive as part of your subscription; however, you cannot change the months that you receive the issues within the chosen frequency. Contact our customer service department at 1-866-859-7622 for more information.
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- Do you offer special Christmas and Easter packets, and when are they released?
- Every year Worship Today releases a special Christmas issue in July and an Easter packet in December. If you are not currently signed up to receive the special seasonal issues, call us toll-free at 1-866-859-7622 or e-mail us at www.worshiptoday.com and ask for the seasonal issues to be added to your subscription today. They cost the same as your monthly issues, and the cost will simply be added to your invoice according to whether you pay annually or quarterly for your subscription.
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- Are individual issues available for sale?
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Yes, anyone can purchase a previously released issue, as long as quantities are available. If you find an issue that you would like to purchase, please call our toll-free number at 1-866-859-7622 and order that issue for $26.95 plus shipping and handling (subscriber price) or $34.95 plus shipping and handling (non-subscriber price). Again, quantities are limited and once an issue is out of stock, it will not be reprinted. For faster shipping, we appreciate payment with your credit card at the time your order is placed. Otherwise, we will ship your back issue once your payment is received.
For a complete list of all issues that have been released, simply go to www.worshiptoday.com, click "Search Our Song Library" and scroll down to the bottom of the page for a complete list of issues in order of release.
Please note that we do not sell individual song sheets or CDs. You must purchase the entire issue in which a song is included.
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- Do you offer orchestrations?
- We have orchestrations available on some earlier seasonal packets. The cost is $49.95 plus shipping and handling. Please contact our customer service department toll-free at 1-866-859-7622 or e-mail us at service@worshiptoday.com for more information.
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- What will the shipping cost be for my order?
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Our shipping costs vary depending on the dollar amount of your product order. Below are the shipping costs for all orders, excluding any periodical publication orders, which are handled uniquely for each publication.
$0-$20 $5.95
$20.01-$30 $6.95
$30.01-$40 $7.95
$40.01-$70 $8.95
$70.01-$100 $9.95
For express shipments, please add an additional $15 for Fed Ex 2nd Day Air and an additional $25 for Fed Ex Next Day Air to the shipping and handling cost above. For Saturday delivery, please add an additional $40 to the shipping and handling cost above. Note that Fed Ex charges may vary depending on the overall weight of your order.
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- When will my back order be shipped?
- Payment must be received before orders are shipped. For fastest shipping, we accept your credit card payment using Visa, MasterCard, American Express, or Discover Card. If you prefer to pay by check, your order will be shipped AFTER your check is received. Any credit card orders received before 10:00 a.m. CT are shipped the same day for in-stock items. Any credit card orders received after 10:00 a.m. CT are shipped the next business day. Most items are always in stock, unless it is a special pre-publication item that is specified to ship at a later date.
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- I am looking for a more contemporary praise and worship service to complement my current Worship Today subscription.
- We have a contemporary praise and worship service called RiverSpring Music. You may take the guided tour, listen to various song samples, or sign up for a Risk-Free Trial at www.riverspring.com.
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- I moved and notified the United States Postal Service of my change of address. Do I still need to contact you?
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Yes, you still need to contact us and let us know your new address. Due to the weight and size of your Worship Today packet, the post office will not automatically forward your packets or inform us of your new address if you move: "Circulars, books, catalogues and advertising mail under 16 ounces will not be forwarded unless requested by the mailer."
For more information on changing your address, please visit the United States Postal Service Web site at www.usps.com.
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- Do you promote a doctrinal position or Statement of Faith in your publications?
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Our company is a business. We are not a not-for-profit ministry. Our material is interdenominational. We don't promote a specific doctrinal position, but offer products that meet the needs of the general Christian market.
Our publications are written to be "doctrine free," providing information about the Scriptures or church events, to which subscribers add their own doctrinal interpretations.
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- What is your copyright policy?
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All music purchased from Worship Today may be reproduced for use within your own church or parish.
The account number assigned to you at the time of activation is the same number used by each authorized person accessing the service. It's up to each church/subscriber to decide to whom to the information is issued.
Only the following restrictions apply:
1. Your church may not share the music or content with other churches or parishes even within your denomination.
2. Your church may not republish the music or content in any form for resale or redistribution.
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- Can I use a Worship Today song on a church-produced CD for sale?
- If you wish to use a Worship Today-owned copyright, you must send to us, in writing, an official license request outlining the song title, the title of the recording project, release date of the project, retail price, anticipated manufacturing quantities, and all other pertinent information. Be sure to include your complete contact information in case further information is needed. If accepted, an official mechanical license/invoice will be issued to you based on the statutory mechanical rate multiplied by the anticipated manufacturing quantities, unless other arrangements have been discussed. Please allow four to six weeks for a response. You may fax your requests to 615-463-9139.
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- Do you accept song submissions?
- We do accept solicited and unsolicited material. You can send typed lyric sheets and a demo CD to the following address:
Worship Today
PO Box 40387
Nashville, TN 37204
Note: Please only send copies of your originals as we do not return submissions. If your material is chosen for use with Worship Today, we will contact you.
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- I need to cancel my Worship Today account.
- We do accept solicited and unsolicited material. You can send typed lyric sheets and a demo CD to the following address:
You can cancel your account at any time by writing "cancel" on your current invoice, e-mailing us at service@worshiptoday.com, or calling our toll-free number, 1-866-859-7622. Note that if you cancel thirty days or sixty days past due, there will be a charge for materials already sent as part of your subscription.
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